Terms of Service

Effective date: 23 June 2026  |  Last updated: 23 June 2026

These Terms of Service (the “Terms”) are a binding agreement between you and A-count.io [insert registered company name and company number — e.g. “A-Count Ltd., company no. 51-XXXXXXX”], with offices at Gat 3, Jerusalem, Israel (“A-count”, “we”, “us”, or “our”). They govern your access to and use of our website at a-count.io (the “Website”) and our AI-driven SaaS account-security and license-optimization platform and related services (together, the “Service”).

Please read these Terms carefully. By accessing the Website, creating an account, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Website or the Service.

If a separate written agreement or order form (an “Order Form”) is signed between you and A-count for the Service, that agreement governs and prevails over these Terms to the extent of any conflict.

1. Definitions

  • “Customer” means the organization that subscribes to or uses the Service.
  • “Authorized User” means an individual the Customer permits to access the Service (such as an administrator, security, finance, or viewer user).
  • “Customer Data” means data the Customer provides to, or that the Service collects from the Customer’s connected systems on the Customer’s instructions, including account, license, usage, and related information about the Customer’s users and applications.
  • “Third-Party Services” means the third-party platforms, identity providers, and tools that the Customer chooses to connect to the Service (for example Google Workspace, Microsoft 365, GitHub, Slack, Okta, JumpCloud, HiBob, and similar).
  • “Documentation” means the user guides and materials we make available for the Service.

2. Eligibility and authority to accept

The Service is intended for businesses and organizations, not for consumers or individuals acting for personal purposes. You must be at least 18 years old. If you accept these Terms on behalf of a Customer, you represent and warrant that you have the authority to bind that organization, and “you” will refer to that organization.

3. The Service and right to use

Subject to these Terms and to timely payment of applicable fees, we grant the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service and Documentation during the subscription term, solely for the Customer’s internal business purposes and in accordance with these Terms and any Order Form.

We may update, improve, or modify features of the Service from time to time. We will not materially reduce the core functionality of a paid Service during a paid term without notice.

4. Accounts and security

To use the Service, Authorized Users must register an account or sign in through a supported identity provider. You agree to provide accurate information, to keep credentials confidential, and to be responsible for all activity that occurs under your accounts. You must notify us promptly at contact@a-count.io of any unauthorized use or suspected security breach. We may suspend accounts where we reasonably believe security or these Terms are at risk.

5. Customer responsibilities and connected systems

The Customer is responsible for:

  • Obtaining and maintaining all rights, consents, and lawful bases necessary to connect its Third-Party Services to the Service and to have us process the resulting Customer Data, including any data about the Customer’s employees and users;
  • Configuring integrations, permissions, and remediation actions appropriately, and reviewing the Service’s findings before acting on them;
  • Complying with the terms of its own Third-Party Services and with all applicable laws, including data-protection and privacy laws;
  • The acts and omissions of its Authorized Users, who must comply with these Terms.

You authorize us to access, retrieve, and process Customer Data from the Third-Party Services you connect, in order to provide the Service.

6. Acceptable use

You agree not to, and not to permit anyone to:

  • Use the Service in violation of any law or third-party right, or to process data you are not authorized to process;
  • Copy, modify, reverse-engineer, decompile, or create derivative works from the Service, except as permitted by law;
  • Resell, sublicense, rent, or provide the Service to third parties, or use it to build a competing product;
  • Probe, scan, or test the vulnerability of the Service, or breach or circumvent its security or authentication, except under a security-testing arrangement we authorize in writing;
  • Interfere with or disrupt the integrity or performance of the Service, introduce malware, or impose an unreasonable load on our infrastructure;
  • Access the Service to gain unauthorized access to any system or data, or use it for any unlawful, harmful, or deceptive purpose.

7. Third-Party Services

The Service interoperates with Third-Party Services that the Customer chooses to connect. Those services are provided by their respective owners and governed by their own terms and privacy policies. We do not control them, are not responsible for them, and do not warrant their availability, accuracy, or security. Your use of a Third-Party Service is at your own risk, and a Third-Party Service’s change or unavailability may affect related features of the Service.

8. Fees and payment

Fees for paid subscriptions are set out in the applicable Order Form or plan description. Unless stated otherwise:

  • Fees are payable in advance and are non-refundable except as required by law or expressly stated;
  • Subscriptions renew for successive terms unless cancelled before the end of the then-current term, as described in the Order Form;
  • Fees are exclusive of taxes, levies, and duties, which the Customer is responsible for (other than taxes on our income);
  • We may suspend the Service for overdue, undisputed amounts after reasonable notice.

[If you offer a free trial or free tier, describe its scope, duration, and any conversion-to-paid terms here.]

9. Term, suspension, and termination

These Terms apply while you use the Website or the Service. A subscription continues for the term stated in the Order Form. Either party may terminate for the other’s material breach that remains uncured for [30] days after written notice. We may suspend or limit access where reasonably necessary to address a security risk, legal requirement, non-payment, or breach of these Terms.

On termination, the Customer’s right to use the Service ends, and we will delete or return Customer Data in accordance with our Privacy Policy, any Data Processing Agreement, and applicable law. Provisions that by their nature should survive (including Sections 8, 10–16, and 18–20) will survive termination.

10. Intellectual property

The Service, Website, software, and Documentation, and all related intellectual-property rights, are and remain owned by A-count and its licensors. Except for the limited rights expressly granted here, no rights are transferred to you. The Customer retains all rights in Customer Data. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service.

11. Customer Data and privacy

As between the parties, the Customer owns Customer Data. The Customer grants us a non-exclusive right to host, process, and use Customer Data as needed to provide and support the Service and as permitted by these Terms. Our handling of personal information is described in our Privacy Policy. Where we process personal data on the Customer’s behalf as a processor, a Data Processing Agreement applies and forms part of these Terms. We do not use Customer Data to train AI models for other customers.

12. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors who need it and are bound by confidentiality. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law (with notice where permitted).

13. AI-assisted and automated analysis; no professional advice

The Service uses automated and AI-assisted analysis to detect potential risks (such as inactive accounts, excessive permissions, or duplicate licenses) and to suggest remediation. These outputs are informational and may contain errors or omissions. They are not legal, security, financial, tax, or compliance advice, and they do not replace your own judgment. The Customer is responsible for reviewing findings and for any action it takes or declines to take.

14. Warranties and disclaimers

We will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE WEBSITE AND THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL DETECT ALL RISKS OR ANOMALIES.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY THE CUSTOMER FOR THE SERVICE IN THE [TWELVE (12)] MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED BY LAW, OR TO A PARTY’S LIABILITY FOR FRAUD, OR (WHERE APPLICABLE) TO THE CUSTOMER’S PAYMENT OBLIGATIONS OR A PARTY’S INDEMNIFICATION OBLIGATIONS.

16. Indemnification

The Customer will defend and indemnify A-count against third-party claims arising from the Customer’s use of the Service in breach of these Terms or applicable law, or from Customer Data or the Customer’s failure to obtain necessary rights or consents. We will defend and indemnify the Customer against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual-property rights. The indemnified party must give prompt notice, reasonable cooperation, and control of the defense to the indemnifying party.

17. Service availability and support

We aim to keep the Service available and to provide support as described in our Documentation or applicable Order Form. We may perform maintenance and may need to take the Service offline temporarily. [If you offer a Service Level Agreement (SLA) or specific support tiers, reference or link them here.]

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and, for material changes, provide reasonable notice (for example by email or an in-Service notice). Changes are effective when posted unless stated otherwise. Your continued use of the Website or Service after changes take effect constitutes acceptance.

19. Governing law and disputes

These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-laws rules. The competent courts of [Jerusalem / Tel Aviv-Jaffa], Israel will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and the parties consent to that jurisdiction and venue.

20. General

  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Notices. Legal notices to us should be sent to contact@a-count.io and to the address above; we may give notice to you by email or through the Service.
  • Entire agreement. These Terms, together with any Order Form, Data Processing Agreement, and our Privacy Policy, are the entire agreement between the parties on this subject and supersede prior discussions.
  • Severability and waiver. If any provision is held unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver.
  • Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.

21. Contact us

Questions about these Terms? Contact us at:
[Insert registered company name]
Gat 3, Jerusalem, Israel
Email: contact@a-count.io
Phone: +972 (0) 58-426-2641